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Marketing

Categories Marketing

Post Demographics – Classical segmentation is out

Posted on June 28, 2021June 28, 2021by Vejay Anand
 Classic demographics like age and gender are losing importance among marketers.  Some observations Global connectivity is hastening the spread of information.&nbs…
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Categories Advertising, Marketing

Narcissism & You! You define your brands!

Posted on June 28, 2021June 28, 2021by Vejay Anand
I prefer Bacardi to Old Monk; I like Absolut to Grey Goose; I like Puma to Reebok; The list goes on Putting the products aside, there are reasons why I prefer the brands mentio…
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Categories Marketing

Minimum Viable Audience = Extra Lucrative Audience = Best ROI

Posted on June 28, 2021June 28, 2021by Vejay Anand
We have been advised as marketing professionals to reach out to the maximum number of people in our target audience at the lowest cost. So our goal is to reach out to many people …
Continue reading "Minimum Viable Audience = Extra Lucrative Audience = Best ROI"
Categories Marketing

Not Knowing Your Target Audience – The Fundamental Flaw

Posted on June 27, 2021June 28, 2021by Vejay Anand
Who is your target audience? And why? Can you describe them? If you don’t have specific answers to these questions, then you are in big trouble.  Time and again, I am g…
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Categories Business, Marketing

The Age of Distrust and The Age for Trust

Posted on June 27, 2021June 27, 2021by Vejay Anand
Loss of Faith The last few years have seen an increasing ‘loss of faith’ against politicians and media (because all communication happens through offline and online media) than…
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Categories Marketing

Emotional Rational Brands – Brands with a Purpose

Posted on June 27, 2021June 27, 2021by Vejay Anand
Raksha Bandhan or Friendship Day has seen an outpouring of emotional creativity from brands. This is an indication of social mores, as we as consumers have become more socially aw…
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Categories Business, Marketing

‘Cheap’ster – Is Cheap Passe?

Posted on June 27, 2021June 27, 2021by Vejay Anand
The Tata Nano was a path-breaking product. Launched in 2009, with a price of Rs. 1 lakh/ $2000 approximately, this was indeed an invention of sorts. While everyone anticipated tha…
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Categories Business, Marketing

Great Product! Great Deal! But Have You Forgotten the True Expectations of the Customer?

Posted on June 27, 2021by Vejay Anand
The Tata Nano was a great product at a great price. Launched in 2009, it was the cheapest car in the world. History was being created; a blue ocean amid all the other coloured one…
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Categories Marketing

Are You Being Served – Customer Mis-Experiences

Posted on June 27, 2021June 27, 2021by Vejay Anand
I hadn’t dealt in stocks for the last few years, and I was surprised when I received a bill from my stockbroker for services that I had not availed of. I was willing to give the b…
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Categories Marketing

Tale of Missed Opportunities – Are Loyalty Programs Serving the Purpose?

Posted on June 26, 2021June 26, 2021by Vejay Anand
I fly a lot on the domestic circuit. I fly on airlines that have frequent flyer programs and also on those which do not. Since I also fly on value airlines like Indigo, Spice, Go …
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Categories Business, Marketing

Why is the Transition from Product to Experience Brand Difficult?

Posted on June 26, 2021June 26, 2021by Vejay Anand
Commodities > Products > Brands > Experiences  From a marketing standpoint, there has been an evolution of sorts. As customers’ expectations move up, so do the ex…
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Categories Marketing

Get Real, Get Human – Brands as Humans!

Posted on June 26, 2021June 26, 2021by Vejay Anand
When I was in B- school I was taught about brand personality and to the people who are still confused about it (and believe me many still are!)- 'Brand personality is the way a br…
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Categories Marketing

Dialogue Over Monologue – The Key to Customer Relationships

Posted on June 26, 2021June 26, 2021by Vejay Anand
The old paradigms have changed. To build a relationship with a customer, a brand has to engage with him/ her through various means and one way of doing so is to interact with them…
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Categories Marketing

Living Together – Does Your Brand Have a Relationship With Your Customer?

Posted on June 26, 2021June 26, 2021by Vejay Anand
The dream of any business is to have committed customers who treat the relationship with their brand - more than just a brand-customer interaction but show a commitment that is em…
Continue reading "Living Together – Does Your Brand Have a Relationship With Your Customer?"

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