Great Activations: Smack for Heinz
How Heinz turned a simple ketchup “smack” into a guerrilla OOH campaign—mobilising fans, pressuring restaurants, and proving brand love beats ads.
How a Bottle Ritual Became Guerrilla Brand Activism
In early April 2024, Heinz pulled off one of the smartest pieces of guerrilla OOH seen in recent years, not by launching a new product, not by running celebrity ads, but by weaponising a habit every ketchup lover knows too well.
The smack.
Launched in Chicago between April 2 and 9, Smack for Heinz targeted a uniquely local frustration: restaurants and hot dog stands that refused to serve Heinz ketchup, particularly provocative in a city famous for its “no ketchup on hot dogs” culture.
Instead of arguing with purists, Heinz turned consumer irritation into participation.
The Core Insight
Heinz wasn’t fighting for awareness. It already enjoys over 90% consumer preference.
What it was fighting was absence.
People wanted Heinz. Some restaurants simply wouldn’t stock it.
And when Heinz fans are denied their ketchup, they don’t complain politely-they smack the bottle.
That universal ritual became the campaign’s creative backbone.
The Idea
Outside non-Heinz establishments, Heinz installed interactive billboards shaped like oversized ketchup bottles.
When people smacked the board:
- A Heinz ketchup sachet popped out
- The action mimicked the real bottle ritual
- A QR code invited users to report Heinz-free restaurants
The most reported locations triggered more pop-up billboards nearby.
Consumer frustration became data.
Data became pressure.
Pressure became playful protest.
Why This Worked Strategically
This wasn’t just a stunt. It was a tightly designed system.
1. Guerrilla Activism, Not Advertising
Heinz didn’t shame restaurants directly. It empowered consumers to do it-humorously, publicly, and without hostility.
2. Physical Interaction = Emotional Ownership
OOH wasn’t something you looked at. It was something you hit.
The brand lived in the body, not just the feed.
3. Cultural Precision
Chicago’s anti-ketchup stance isn’t mocked-it’s gently poked.
The tone stays mischievous, not arrogant.
4. Zero Hard Sell
No pricing. No promotions. No menu deals.
Just one message: “It has to be Heinz.”
The Results That Matter
While Heinz didn’t chase traditional ROI headlines, the outcomes were telling:
- Heinz was added to 33 new restaurant locations post-campaign
- Engagement ran 128x above OOH benchmarks
- 92% positive sentiment across social and earned media
- Massive PR pickup across global trade press
- Cannes Lions Creative Effectiveness recognition (as part of the larger “It Has to Be Heinz” platform)
More importantly, Heinz reinforced something more challenging to buy than shelf space: fan advocacy.
The Bigger Lesson
Smack for Heinz shows what happens when brands stop defending themselves and start mobilising belief.
No lectures.
No outrage.
No discounts.
Just a deeply understood ritual turned into a cultural signal.
In an era of overproduced brand purpose, Heinz reminded marketers of something simpler-and more powerful:
When people already love you, the most brilliant move isn’t to convince them.
It’s to give them something to do.
Sometimes, all it takes is a smack.
