We've all heard it. The golden rule. The holy grail of business.
"The customer is always right."
Really?
Tell that to the waiter who was blamed for the fish being "too fi…
Obtaining value from a product or service has historically required making certain sacrifices in order to meet certain criteria. If I want to spend the least amount of money, I ha…
Nordstorm, Chewy, Patagonia, and ZapposCustomer service is the one great trait they all have in common!
Chewy doesn’t use an IVR (interactive voice response) system, and 9…
A customer/ patient
Does not want to be there.
Customers/patients have not come to have a good time. They have not come to leave their troubles behind, and they ar…
I hadn’t dealt in stocks for the last few years, and I was surprised when I received a bill from my stockbroker for services that I had not availed of. I was willing to give the b…
