Think the customer is always right? Think again. A light take on why setting boundaries is key to great service—and…
The conventional aspects of price, quality, and convenience have become commonplace for customers. It does not differentiate enough.
The mindset of many organisations need to change. Customer service is a profit centre and not a cost centre.
In many ways hospitals and car repair garages are the same in the way they handle customers or patients.
Sometimes organizations forget that it is the customer which is giving business and not the other way around.