Discover why over-automating customer service hurts loyalty, and how blending tech with human care builds trust, empathy, and long-term retention.
Why simple, consistent marketing wins: lessons from Amul, Fevicol, Indigo & Royal Enfield on differentiation, coherent strategy and lasting brand…
Discover how subtle brand nudges shape loyalty and influence consumer choices through real stories and Indian brand examples.
Survival isn't about slashing prices or luck. It's about preparedness, adaptability, emotional connection, and purpose
Not all data creates great CX. Psychology, emotion, and human biases shape customer experience—and why brands must design for human…
Discover how brands like Titan, Amul, Nykaa, and Gap show why blending insight with imagination drives lasting success.
Managing a brand portfolio takes discipline to prune, wisdom to differentiate, and foresight to adapt.
Build lasting brand value by investing in Brand DNA — the everyday promises, operations and behaviours that sustain trust beyond…
Design the whole business around the customer, not just the product. Real examples show why.
Kitten Therapy shows how creative content, brand support, and sincere advocacy can combine to create joy — and real, measurable…