Winning a customer is challenging. But what separates excellent businesses from the rest is how they maximise the value of that hard-earned customer. The secret? Making sure that the first dollar isn’t the last.
From fast food giants to e-commerce platforms and even local businesses, successful companies have mastered nudging customers to spend more—often without realising it.
Have you ever walked into McDonald’s for a burger only to walk out with fries and a drink? That’s no accident. McDonald’s doesn’t just sell you a burger—they upsell and cross-sell at every opportunity.
The golden phrase: “Do you want fries with that?”
It’s simple. It’s effective. And it contributes to 40% of McDonald’s profits.
Once you’ve already made a buying decision, adding a little extra seems easy. And just like that, McDonald’s turns a simple burger sale into a full meal.
Amazon doesn’t just sell you what you came for—it sells you what you might want next.
That little “Frequently Bought Together” box under a product listing? It drives a whopping 35% of Amazon’s retail sales.
For example, if you’re buying a camera, Amazon will suggest:
Since these items logically go together, it’s easy to say, “Why not?” Before you know it, your cart is twice as full as you originally planned.
Food delivery apps like Swiggy and Zomato in India know precisely how to increase your order value with simple nudges.
Ever noticed how, just before checkout, you see:
These tactics make ordering one extra dish a wise decision rather than an additional expense.
Have you ever walked into a fashion store to buy just one item but left with a full bag? Retail brands like Reliance Trends, Lifestyle, and Levi’s use clever upselling techniques.
Small add-ons but significant business impact.
Kroger, the grocery chain, taps into something even more profound: human generosity.
At checkout, they ask, “Would you like to round up your purchase for charity?” It’s a small amount—just a few extra cents—but those pennies add up.
In 2020 alone, this simple strategy helped Kroger customers donate $48 million to charity.
The beauty? It doesn’t feel like an extra purchase but increases the total transaction value.
These strategies work because of a psychological principle called commitment bias.
Once we’ve made a decision (like buying a burger, a camera, or groceries), we are more likely to say “yes” to a small additional ask because:
No matter what you sell, there’s always an opportunity to maximise each customer interaction. Here’s how:
Getting customers to spend that first rupee/dollar is tough, but innovative businesses don’t stop there. They optimise each transaction for maximum value.
So the next time you’re selling something, don’t be afraid to ask:
“Would you like fries with that?”
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