We’ve all heard it. The golden rule. The holy grail of business.<\/p>\n\n\n\n
“The customer is always right.”<\/strong><\/p>\n\n\n\n Really?<\/p>\n\n\n\n Tell that to the waiter who was blamed for the fish being “too fishy.”<\/p>\n\n\n\n Or the tech support guy whose client complained that their laptop wouldn’t charge \u2014 because they’d plugged the cable into a toaster<\/em>.<\/p>\n\n\n\n Spoiler: the customer was not right.<\/p>\n\n\n\n Look, we love our customers. Most of them are lovely, patient, and respectful.<\/p>\n\n\n\n And then there are the others.<\/p>\n\n\n\n The ones who:<\/p>\n\n\n\n We’re all for service. But we’re not wizards.<\/p>\n\n\n\n “The customer is always right” is a cute phrase.<\/p>\n\n\n\n It’s kind of like, “I’ll just have one piece of cake” or “I’ll sleep early tonight.”<\/p>\n\n\n\n It sounds good.<\/p>\n\n\n\n But it doesn’t hold up under pressure.<\/p>\n\n\n\n Here’s why it’s outdated:<\/p>\n\n\n\n You won’t have staff for very long if you expect them to smile through abuse. No one wants to deal with Karen at full volume over a mildly warm cappuccino.<\/p>\n\n\n\n When people know they can get away with anything just by “asking for the manager”, they will. Welcome to Season 3 of The Entitled Chronicles<\/em>.<\/p>\n\n\n\n If someone is costing you more peace than profit, it’s time to wish them well and send them to your competitors.<\/p>\n\n\n\n Let’s be honest \u2014 most customers are great.<\/p>\n\n\n\n But the truly right ones:<\/p>\n\n\n\n Give these gems everything. Bend over backwards for them. Write them poems if you must.<\/p>\n\n\n\n Just don’t waste your energy on people who think “rules don’t apply to me.”<\/em><\/p>\n\n\n\n The customer is not always right.<\/p>\n\n\n\n But they do deserve honesty, effort, and a touch of humour.<\/p>\n\n\n\n Because if we’re being real\u2026<\/p>\n\n\n\n Sometimes, the customer isn’t right.<\/p>\n\n\n\n Sometimes, the customer is your aunt trying to get you a “family discount.”<\/p>\n\n\n\n And sometimes, the customer needs a nap.<\/p>\n","protected":false},"excerpt":{"rendered":" Think the customer is always right? Think again. A light take on why setting boundaries is key to great service\u2014and happy teams.<\/p>\n","protected":false},"author":1,"featured_media":8027,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[2074,2072,120,2073],"class_list":["post-8026","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-client-expectations","tag-customer-experience","tag-customer-service","tag-the-customer-is-not-always-right"],"yoast_head":"\nLet’s Get Real: Some Customers Are\u2026 a Lot<\/strong><\/h2>\n\n\n\n
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Why This Rule Needs a Rewrite<\/strong><\/h2>\n\n\n\n
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A New Golden Rule: “The Right Customer Is Always Worth It”<\/strong><\/h2>\n\n\n\n
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True Story Time<\/strong><\/h2>\n\n\n\n
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In Conclusion (Before You Ask for the Manager)<\/strong><\/h2>\n\n\n\n