{"id":6389,"date":"2024-05-08T16:24:35","date_gmt":"2024-05-08T10:54:35","guid":{"rendered":"https:\/\/onlykutts.com\/?p=6389"},"modified":"2024-05-09T08:52:22","modified_gmt":"2024-05-09T03:22:22","slug":"unforgotten-brands-viveks","status":"publish","type":"post","link":"https:\/\/onlykutts.com\/index.php\/2024\/05\/08\/unforgotten-brands-viveks\/","title":{"rendered":"Unforgotten Brands &#8211; Viveks"},"content":{"rendered":"\n<p>Hailing from a traditional Vysya family of rice merchants in Kolar Gold Fields, Karnataka, BA Lakshminarayana Setty wasn&#8217;t destined for the&nbsp;traditional&nbsp;route. After&nbsp;graduating with an electronics degree, he ventured to Chennai (then Madras) to carve his path. He&nbsp;began his career in the bustling city, working for firms dealing in electrical accessories and fan distribution, before the entrepreneurial spark ignited, leading him to strike out on his own.<\/p>\n\n\n\n<p>Vivek&#8217;s story began on May 3, 1965, in a modest 450-square-foot shop near Sanskrit College, Mylapore. BA Lakshmi Narayana Setty gave the store its name, Viveks and Co. (the precursor to today&#8217;s Viveks), out of a passion for Swami Vivekananda&#8217;s teachings.<\/p>\n\n\n\n<p>Setty had a dual vision for the company, one that included providing customers with high-quality products while also giving those in need of employment opportunities.<\/p>\n\n\n\n<p>Following BA Lakshmi Narayana Setty&#8217;s passing in 1968, the mantle of leadership fell upon his brother, BA Kodandarama Setty. In\u00a0a testament to the family legacy, his three younger brothers and their father joined forces, transforming the business into a partnership firm. This\u00a0unified approach fueled their expansion. Their second location opened in Purasaiwalkam in 1969, and a third one in the busy T Nagar neighbourhood followed in 1980.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/Kondarama-Setty-1024x576.webp\" alt=\"\" class=\"wp-image-6391\" srcset=\"https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/Kondarama-Setty-1024x576.webp 1024w, https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/Kondarama-Setty-300x169.webp 300w, https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/Kondarama-Setty-768x432.webp 768w, https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/Kondarama-Setty-600x338.webp 600w, https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/Kondarama-Setty.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Viveks&#8217; journey commenced modestly, offering bicycles, folding furniture, and small appliances like radios. This\u00a0focus resonated with customers, and within the first year, the business surpassed a turnover of \u20b91 lakh (100,000 rupees).\u00a0As a result of this initial success, Viveks expanded its product line to include more in-demand appliances like radios, mixers, irons, fans, and heaters.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Best-in-Class Retail Concepts\u00a0<\/h2>\n\n\n\n<p>Kodandarama Setty and his brothers weren&#8217;t content with just success. They&nbsp;embarked on a global quest, travelling the world to observe and learn from leading retailers. These&nbsp;insights were then incorporated into their showrooms, making the T. Nagar location one of the trendiest of its time.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Unique Initiatives<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Investing in the Community<\/strong><\/li>\n<\/ul>\n\n\n\n<p>\u00a0The Viveks family established the Viveks Foundation as their social service arm. This\u00a0initiative aims to empower underprivileged youth through education and healthcare programmes. Additionally, they focus on women&#8217;s social upliftment, reflecting the family&#8217;s commitment to a broader social impact.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>New Year Super Sale: A Pioneering Tradition<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Viveks has a long history of retail innovation. In\u00a01977, they launched the now-iconic New Year Super Sale, offering customers deep discounts across their entire inventory. This\u00a0practice, a first in the Indian market, proved highly successful. Bulk\u00a0purchases secured significant discounts from brands, ensuring profitability despite the attractive pricing. The\u00a0sale&#8217;s popularity was legendary, with customers\u00a0camping outside the store on New Year&#8217;s Eve to be the first in line for the bargains. Though\u00a0widely adopted today, the Viveks New Year Sale remains a cherished tradition.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rush Hour Sale: Further Innovation<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Viveks continued their innovative streak in 2014,\u00a0introducing the &#8220;Viveks-Rush Hour Sale&#8221; during their Super Sale event. This\u00a0unique concept offered a one-hour window where specific product categories went on sale at incredibly discounted prices, often below cost.\u00a0\u00a0This\u00a0further cemented Viveks&#8217; reputation as a leader in creating exciting and customer-centric shopping\u00a0experiences<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hire Purchase: A Trailblazer in Retail<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Viveks&#8217; commitment to innovation extends beyond product selection. In\u00a01965, they introduced a revolutionary concept: the Hire Purchase Scheme. This\u00a0programme allowed underprivileged customers to purchase essential appliances, like electrical items, for as little as Rs. 1 with a structured installment plan, initially daily and later monthly.\u00a0This\u00a0was a game-changer in a market where full upfront payment and long wait times were the norm. Viveks\u00a0transformed installment buying from an embarrassing experience to a convenient and dignified option, earning them lasting customer respect and loyalty.<\/p>\n\n\n\n<p>Building upon this success, Viveks established Vivek Hire Purchase and Leasing Company Limited (VHPL) in 1991, marking the first time a retailer launched a Non-Banking Finance Company (NBFC) in India. This&nbsp;pioneering spirit continued with over 1200 Safe Deposit Lockers offered in 1993 and the Vivek Institute of Retail Management (VIKAS) established in 1996. VIKAS&nbsp;remains a leading training centre for retail professionals. These&nbsp;&#8220;firsts&#8221; solidify Viveks&#8217; position as&nbsp;a true&nbsp;retail innovator.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Beyond Retail: Building Trust and Convenience<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Viveks&#8217; focus wasn&#8217;t solely on selling products. They\u00a0revolutionised customer service with the Vivek Service Centre (now known as Home Serve), the nation&#8217;s\u00a0largest\u00a0at the time, boasting over 200 technicians.\u00a0This\u00a0centre offered comprehensive product repair, with\u00a0additional services like electrical, plumbing, and carpentry, providing a one-stop shop for home maintenance needs.<\/p>\n\n\n\n<p>In 1993, Viveks addressed another customer concern by launching &#8220;Viveks Safe Deposit Lockers Ltd.,&#8221; offering secure storage solutions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Extended Warranties<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Viveks&#8217; commitment extended beyond product selection and service.&nbsp;They&nbsp;established a reputation for exceptional customer care by offering &#8220;extended warranties&#8221; that surpassed manufacturer guarantees, fostering trust and loyalty.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/viveks-1024x576.jpeg\" alt=\"\" class=\"wp-image-6392\" srcset=\"https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/viveks-1024x576.jpeg 1024w, https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/viveks-300x169.jpeg 300w, https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/viveks-768x432.jpeg 768w, https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/viveks-1536x864.jpeg 1536w, https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/viveks-600x337.jpeg 600w, https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/viveks.jpeg 1599w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Viveks &#8211; The Unlimited Shop: A Retail Powerhouse<\/h2>\n\n\n\n<p>By 1995, their diverse product range, exemplary service, and loyal customer base fueled Viveks&#8217; expansion.\u00a0\u00a0The\u00a0&#8220;Viveks &#8211; The Unlimited Shop&#8221; concept aimed to be a one-stop shop for all consumer needs, offering a\u00a0wider\u00a0selection of brands and exceptional service under one roof.\u00a0To\u00a0achieve this,\u00a0they embarked on a strategic growth plan, acquiring established retailers like Jainsons (14 stores), Spencer Super Store, and Premier Electronics.\u00a0Today, with numerous showrooms across Tamil Nadu, Karnataka, and Pondicherry, Viveks has become a regional retail leader.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Recognition<\/h2>\n\n\n\n<p>Viveks&#8217; dedication to customer satisfaction wasn&#8217;t lost\u00a0on industry experts. A\u00a0CII-sponsored study of the Indian retail industry awarded them the prestigious title of &#8220;More trusted than the brands it sells&#8221; by McKinsey &#8211; a remarkable achievement for a retailer. They\u00a0had transformed from a single store to a trusted brand and a retail powerhouse<\/p>\n","protected":false},"excerpt":{"rendered":"<p>From being a single store, Viveks has grown into a retail powerhouse that is known for its creative ideas and trustworthy brand.<\/p>\n","protected":false},"author":1,"featured_media":6393,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[1770],"class_list":["post-6389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-viveks"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Unforgotten Brands - Viveks<\/title>\n<meta name=\"description\" content=\"From being a single store, Viveks has grown into a retail powerhouse that is known for its creative ideas and trustworthy brand.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onlykutts.com\/index.php\/2024\/05\/08\/unforgotten-brands-viveks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unforgotten Brands - Viveks\" \/>\n<meta property=\"og:description\" content=\"From being a single store, Viveks has grown into a retail powerhouse that is known for its creative ideas and trustworthy brand.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onlykutts.com\/index.php\/2024\/05\/08\/unforgotten-brands-viveks\/\" \/>\n<meta property=\"og:site_name\" content=\"Point of View\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-08T10:54:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-09T03:22:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onlykutts.com\/wp-content\/uploads\/2024\/05\/viveks-red.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vejay Anand\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/onlykutts\" \/>\n<meta name=\"twitter:site\" content=\"@onlykutts\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vejay Anand\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/onlykutts.com\\\/index.php\\\/2024\\\/05\\\/08\\\/unforgotten-brands-viveks\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/onlykutts.com\\\/index.php\\\/2024\\\/05\\\/08\\\/unforgotten-brands-viveks\\\/\"},\"author\":{\"name\":\"Vejay Anand\",\"@id\":\"https:\\\/\\\/onlykutts.com\\\/#\\\/schema\\\/person\\\/c6940b43e5f6dbe5a3a0c4f8541ec277\"},\"headline\":\"Unforgotten Brands &#8211; 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