There were several issues with Burger King. Its mobile presence needed an overhaul to keep up with the growing popularity of mobile ordering, which was expected to be a $38 billion market by 2020 in the US.
Burger King has been modernizing its menu items, takeaway containers, and restaurants. However, the mobile app has been neglected. Burger King was lagging behind the rest of the quick-service industry. In the United States, for instance, Starbucks’ mobile app generated a lot of money and valuable user information. When it came to these details, Burger King fell short.
The BK app’s download numbers needed to go up,
At Cannes, Gabriel Schmitt, ECD of FCB New York, met Fernando Machado, who was at the time the CMO of Burger King worldwide. They discussed several topics, but one notion, in particular, tickled Machado. It was founded on the observation that McDonald’s has more than twice as many locations in the United States than Burger King does, with over 14,000 compared to 7,000 for Burger King.
Customers in the United States often have to go farther to get a flame-grilled Whopper, and the majority of sales are made through the drive-thru.
In light of this, the concept of offering a discount to customers who go “the extra mile” to Burger King was born.
Gabriel contacted BK’s former CMO Fernando Machado again to discuss an idea using the navigation software Waze. The idea of a relationship with Waze seemed like a fun experiment for BK, which had never dabbled with geolocation previously. Furthermore, they had not done any drive-thru concepts even though this was BK’s most crucial channel.
Yet Fernando felt it lacked intensity. It needed to create a huge noise. Gabriel then returned and eventually arrived at the core concept for Whopper Detour.
The concept was summed up by FCB in a single question: “What if you could buy a Whopper that could only be ordered at McDonald’s?” The fact that Burger King has 7,000 restaurants and McDonald’s has 14,000 was the key piece of information that led to the conclusion. The plan was to rebrand McDonald’s restaurants as BK’s establishments.
Burger King’s app offered a tempting incentive for prospective consumers (essentially McDonald’s customers) to download and utilise the app by promising them a one-cent Whopper if they did so. The catch? Customers have to use the app while physically located in or within 600 feet of a McDonald’s restaurant to place an order.
It took around 14 months to get the campaign off the ground. The primary reason behind this was the length of time required to geofence all of McDonald’s 14,000+ locations.
https://www.contagious.com/news-and-views/burger-king-whopper-detour-strategy-cannes-interview
https://www.marketingdive.com/news/burger-king-whopper-detour-mobile-marketer-awards/566224/
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